Frequently Asked Questions

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General

What do I need to prepare to get started with an instant price shipment and booking?

You need to sign up for an account and then prepare the shipment details, will require the weight and dimensions, Pickup and delivery address, commercial invoices and pictures of the shipment.

What is instant pricing and booking for freight shipments?

Our platform enables one stop shopping for you to price, pay and book your shipments eliminating the normal days of delays while an email goes back and forth to get pricing first, then process the payment and then book the shipment.

What is the best way to contact our freight team?

You can click the chat now button on the website, email us at info@primorusworldwide.com or call us at 404-400-1826.

Shipment

What type of items can I ship?

We can handle most shipments, but we do not handle personal effect, household goods, vehicles and some dangerous goods. If you are not sure if we can handle what you are shipping please contact us prior to booking so we can clarify.

How are the final charges determined?

When you enter your shipment details the charges shown are based on what you entered. If the actual weight or dimensions change or the origin and destination changes then the final charges may be more or less than you booked.

What is volumetric weight and how is it determined?

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight for each piece in the shipment to ascertain which is greater; the higher weight is used to calculate the total shipment cost.

 

For express shipments the calculation is LxWxH /139 for US based shipments and LxWxH / 5000for metric based shipments 

For air freight it is LxWxH / 166 for US based shipments and LxWxH / 6000 for metric based shipments.

Remember the higher of the actual or volumetric weight will be used to calculate the final charges.

Why do you need a picture of my shipment?

We need a picture for a few reasons. To ensure the freight is properly packed, for insurance reasons, and the most important to locate the freight if it gets misplaced. Pictures are uploaded when you book your shipment.

Payments

What methods of payment do you accept?

Our website is setup to accept credit card payments for all shipments. If you want to use another method, please contact us in advance.

What happens if my final charges are higher?

When you booked your shipment, you accepted our terms and conditions which means we will charge the saved card used during the booking for any addition charges as well as notify you.

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